About the team
Dotloop, an end-to-end transaction management, efficiency optimization, & eSigning platform offered by the Zillow Group, is redefining the real estate industry by revolutionizing the way transactions are conducted. As a comprehensive platform, dotloop connects people, documents, and tasks in a single streamlined solution, eliminating the need for paperwork. Join our innovative team and be at the forefront of revolutionizing the real estate landscape!About the role
Are you passionate about making a positive impact on those around you? Do you embody the Zillow Group Core Values? We are seeking a hard-working and proactive Associate Manager of the Customer Success Team.
As the Associate Manager of Customer Success, you will play a pivotal role in leading and coaching the team to enhance their proactive management of client accounts. You will collaborate closely with business leaders to drive innovation, improve day-to-day operations, and lead the ongoing success of the Customer Success team.
What you'll do...
As the ideal candidate, you have a proven track record as a highly effective Customer Success Manager. You are an entrepreneurial self-starter with a passion for mentoring and helping your teammates excel in proactive client management. Your primary responsibilities will include:
- Lead by example, demonstrating excellence in both internal and external interactions
- Coach and mentor the team on best practices for navigating various client scenarios
- Drive and support efforts to achieve 95% annual account retention
- Deliver training and facilitate the adoption of new skills and processes
- Act as a brand ambassador for Zillow and ShowingTime+, representing our company's best interests
- Track team progress by supervising key metrics such as activity levels, revenue growth, and account retention
- Develop a deep understanding of dotloop and its competitors, as well as the real estate industry as a whole
- Define scope, timeliness, resources, prioritization, and anticipate potential roadblocks of team projects
Who you are
- 3+ years of Customer Success experience required
- Previous management experience and technology implementation experience preferred but not required
- Real estate knowledge preferred
- Self-motivated and hardworking with strong critical thinking and problem solving skills
- Highly collaborative and extremely thorough and detail oriented
- Goal-driven with emphasis on driving results through others
- Able to handle multiple fast paced projects at once
- Strong communicator with the ability to mentor and coach others to success
Get to know us
Zillow is reimagining real estate to make home a reality for more and more people.
As the most-visited real estate website in the United States, Zillow® and its affiliates help movers find and win their home through digital solutions, first class partners, and easier buying, selling, financing and renting experiences. Millions of people visit Zillow Group sites every month to start their home search, and now they can rely on Zillow to help make it easier to move. The work we do helps people get home and no matter what job you're in, you will play a critical role in making home a reality for more and more people.
Our efforts to streamline the real estate transaction are supported by a deep-rooted culture of innovation, our passion to redefine the employee experience, a fundamental commitment to Equity and Belonging, and world-class benefits. These benefits include comprehensive medical, dental, vision, life, and disability coverages as well as parental leave, family benefits, retirement contributions, and paid time off. We’re also setting the standard for work experiences of the future, where our employees are supported in doing their best work and living a flexible, well-balanced life. But don’t just take our word for it. Read recent reviews on Glassdoor and recent recognition from multiple organizations, including: the 100 Best Companies to Work For, Glassdoor Employees’ Choice Award, Bloomberg Gender-Equality Index, Human Rights Campaign (HRC) Corporate Equity Index, and TIME 100 Most Influential Companies list.
Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact us at RecruitingAccessibility@zillowgroup.com.
Applicants who receive job offers from Zillow Group will be asked to sign a Proprietary Rights Agreement which includes confidentiality, intellectual property assignment, customer and employee non-solicitation, and non-competition provisions. If you are contacted for a role at Zillow Group and wish to review a copy of the Proprietary Rights Agreement prior to receiving an offer, you may request a copy from your Recruiter.
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