o Check daily discharge list from BMT, visit discharge patient and collect in-patient feedbacks. Responsible to give Get well soon/Congratulations card to in-patient. o Responsible on patient’s discharge process, request update from nurse on the time for medication collection and payment, update estimate waiting time to patient. Assist / Wheel patient to Business Center, Pharmacy or main lobby by provision of wheelchairs and ensure proper transfer and lifting techniques are practiced when transferring patients. o Updates to CSM, CSE or CSO regarding urgent feedbacks / complaints to avoid misunderstanding and ensuring patient feel comfort and satisfy before leave hospital. o Assist / Wheel patients from ward to Radiology, Endoscopy with the presence of nurse if necessary. o Assist / Wheel /Direct patients in main lobby. Attends to inquiries from internal staff / external persons immediately and gives appropriate advice if applicable. o To make sure all wheelchairs are in good condition and to have sufficient wheelchair for patients use. o Provides porter service which include but not limited to patient from the wards / Specialist Clinic in a safe and professional manner. o Collect in-patient feedback and send Get well Soon / Congratulations card for discharge patient in the ward. o Assist / Wheel patient on discharge process, update estimate waiting time, assist / wheel patient to make payment, medication collection and main lobby. Arrange taxi / Grab services upon request. o Collect CUS wheelchairs from the ward to main lobby. o Collect out-patient feedbacks in SOCs / Radiology / Health Screening Centre / Hemodialysis and other area. o Comply with health and safety regulations
Our Hospital Regency Specialist Hospital (“Regency”), founded in 2009, is a fast-growing private hospital in Malaysia with 218-bed capacity serving around 170,000 patients annually. Located 15 minutes from the Singapore-Woodlands checkpoint and Johor Bahru city centre, Regency has more than 80 specialists across a wide range of medical and surgical disciplines. Regency has a 24-hour Emergency & Trauma Centre with emergency specialists on duty round the clock. Regency has begun work on a new hospital extension block which will more than double existing capacity with additional inpatient beds, clinical services, operating theatres and medical suites. Upon its completion, Regency will become a 380-bed tertiary hospital with the capacity to expand to 500 beds. Regency, along with its sister hospital Mahkota Medical Centre in Melaka, are part of Health Management International Ltd (HMI Group). Our Vision To be the leading comprehensive care hospital in South-East Asia by bringing together the most competent medical capabilities from within and outside of our hospital. Our Mission To deliver highest quality of care to our patients by empowering and encouraging our people to work together in the best interest of our patients.
SPM / O Level / SKM Level 1 / SKM Level 2 / SKM Level 3 or Equivalent
