Customer Service / Order Entry - Assistant Manager
Location: Vernon, California
Job Description:
We are seeking a Customer Service Assistant Manager to join our team! You will be responsible for helping customers by providing product and service information, resolving issues, entering orders, resolving returns and other operational/customer service/order entry tasks.
Responsibilities:
- Order entry, enter orders, process returns, process credits, process truck claims.
- Assist customers with pricing, inventory, and order status
- Handle customer inquiries and complaints
- Troubleshoot and resolve issues and concerns
- Document and update customer records based on interactions
- Develop and maintain a knowledge base of the evolving products and services
Qualifications:
- Previous experience in customer service and order entry
- Ability to build rapport with clients
- Ability to prioritize and multitask
- Positive and professional demeanor
- Excellent written and verbal communication skills
Benefits: Medical / Dental / 401k and other benefits
Pay range: $18 - $22 per hour
Please answer the following questions to be considered:
1. This is a full-time position in 90058, please confirm that works for you.
2. Do you have order entry experience? Please elaborate.
3. Please attach your resume.
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